/Site Specific Help/E-Commerce How to's

/Site Specific Help/E-Commerce How to's

In this area you can view your orders, export your orders, & View how you accept payments.

click here to see an overview video

 

You can Search for an order using the drop down boxes to apply a filter.  NOTE: if you do not see an order you think should be visible be sure to have all of the drop downs set to "ALL" to be able to see all orders

 

You can do a search for a specific order quickly if you know the order number. (in the box on the right)

 

You can export your orders, but clicking the "Export to CSV".  NOTE: when clicking "Export to CSV" it will export the orders showing.  Meaning that if you have a filter set, it will only export the orders shown by the filters.  To export all orders re-set filters to "All".


For more information about an order click on the "Details" button.

 

To Delete an order check the check box next to the order and click the "delete selected". NOTE: this is different then setting a status to "deleted" or "Canceled".

 

Here is what the "Details" screen looks like:

Because my processor is set to "Manual processing" it keeps and shows the credit card info.  I can choose to remove the credit card info at any time by clicking the button "Remove Credit Card Info".

 

To view the invoice that the customer receives you can click on the blue link "View Invoice".

 

In the area below that you will see the details of the order, and can change the status.  You can also include the tracking info. 

You can set the status to "Shipped".  NOTE: To enable or disable whether the status notifies you or the customer please see "Order Settings".

 

 

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